Howell Nutraceutical dba Radiant Wonder was founded in 1998 to provide practical and responsible information about the safe individual use of the Chinese herbs used in normal everyday life by individuals in the Orient. Radiant Wonder also chose to provide certain practice commonly used in the Orient to maintain good health. These practices include food therapy, certain exercises, and certain lifestyle advice. In the Orient everyone is brought up with this knowledge and it is of great benefit to individual and family health. Our goal is to provide our customers with a user friendly Western adaptation of this knowledge. At this point there are two venues through which we offer this knowledge: information and education through this website; and a personalized, at-home program designed to benefit anyone who choses to participate (Radiant Wonder Healthy Living Programs). Radiant Wonder Healthy Living Programs are health programs designed between you and a trained herbalist. Amanda Bolgiano Howell is in the process of acquiring advanced degrees in Traditional Chinese Herbalism (TCM). Russell Howell has a background in Chemistry. Both of them have been studying and working with this knowledge for over 30 years. Sometime in 2010 the plan is to also provide in-person healthcare and herbal advice with a TCM clinic. At that time the Privacy Policy will be updated to reflect these changes.
We honor and protect your privacy. If you visit the Website or participate in the Healthy Living Program, we will protect your privacy to the fullest extent of the law. We will not disclose any such information to any third party — not even your name and address — for any purpose other than the fulfillment of orders you have placed for our products and services; this means we never sell, rent, or otherwise disclose your personal information to third-party marketers. We will restrict our employees’ access to such information on a need-to-know basis, and require that each of them sign a firm, written confidentiality agreement.
This document explains in detail our policies governing the information you submit to our Website or provide us by other methods. We also suggest that you review our Terms of Use, which include guidelines and limitations that may affect your use of the Website.
1. The type of information we collect
As explained in this policy, we may collect personal data that you provide us when you:
purchase, order, return, or request certain information about our products and services,
contact our Customer Service numbers;
take health profiles, assessments, or other surveys; or
provide us with comments, suggestions, or testimonials.
Purchasing from Radiant Wonder: When you purchase products and services from us, we collect your name, mailing and billing addresses, phone number, and email address (“Personal Data”), and we endeavor to associate all of your future purchases with the Personal Data.
We do not collect your credit or debit card information. When you place an order either on the phone or online, your number is entered on an encrypted page which is safe from hackers. As the transaction is completed the credit card number is not captured. All we will have in our record is the last four digits of the card and the amount of the transaction. We do keep a history of your purchases with us, regardless of your method of payment. This helps facilitate our processing of your orders and allows us to better assist you when you call us or email us in the future. In addition, we may send you e-mails (1) confirming your orders, (2) providing instructions or recommendations to help you get the most out of your purchases, (3) general information about discounts and current news. We always give you the opportunity to opt out of receiving such materials by unsubscribing at the bottom of each e-mail .
Further, when you return previously purchased merchandise or request a refund, you may be asked to give your name, address, and phone number. We collect this information to help prevent fraud and to ensure your account is properly credited.
Contacting us: When you contact us by phone or email about a product, delivery, billing question, or for customer service, you may be asked for Personal Data that identifies you along with additional information we need to help you. Because this information helps us personalize our services to meet your needs, we may retain the information you give us during this call to better assist you in the future.
Taking Energy Assessments: We collect information from you when you voluntarily choose to have a free consultation. For instance, we may ask for information about the symptoms you have or the demands you are making on your body. When you voluntarily provide us with this type of information, we may use it to update you on products, services, or benefits or to provide information or newsletters that we think may be of interest to you. We also use this information to personalize our website for you, and we may also contact you for market research. You may opt out of such communications with us by sending an email to moreinfo@radiantwonder.com with the subject: Attn. Privacy Officer, and include the email you used to receive your recommendations in the text area. Without an accurate email address, we cannot opt you out.
Providing Comments, Feedback, or Testimonials: If you provide us with feedback, comments or testimonials via e-mail or phone, we will collect your name and email address in order to send you a reply. If we use a testimonial we will not use your real name to protect your privacy, unless you have requested that we do use your name. Further, as required by U.S. federal law, we collect information that you voluntarily provide us concerning any adverse reactions you experienced that may have been caused by or related to the use of our nutritional supplements.
2. Disclosure of Your Data
We do not disclose your Personal Data except as permitted or required by law. For instance, we may be required or permitted under statute or regulation to collect, use, or disclose Personal Data without your consent, for example to comply with a court order or subpoena, to comply with local, federal, or foreign regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us. In addition, we may be required to disclose information, such as health-related information, to the U.S. Food and Drug Administration (FDA) concerning any adverse events potentially caused by our nutritional supplements. In these instances, we only disclose the Personal Data that is required by the FDA.
3. Control of Your Personal Data
We offer you choices regarding the collection, use, and sharing of your Personal Data. You may update, remove, or otherwise change any of your account information (including customer, billing, and shipping addresses), by visiting the link at the top of www.radiantwonder.com home page. You may opt in to the email service from the homepage of the site. You may also accomplish all of these actions by calling our Customer Service line at 1-800-901-0656 Note that we may retain changed or deleted information in our archives in order to serve you better or comply with legal or regulatory requests.
How to Unsubscribe: You may unsubscribe from our newsletters or program support e-mails at any time either by opting out via the links at the bottom of each e-mail you receive, or by calling our Customer Service line toll-free at 800.901.0656.
Despite your indicated e-mail preferences, we may send you notices of any updates to our Terms of Use or Privacy Statement.
Security of Your Personal Data: We are committed to protecting the security of your Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Personal Data from unauthorized access, use, or disclosure.
We use Secure Sockets Layer (SSL) technology. SSL can be engaged by choosing to switch to SSL during any interaction in which you enter Personal Data when collecting your credit card information for online purchases. To verify that you have a secure server connection, look for the locked padlock symbol at the bottom of your browser window of the HTMLS-code in the site connection identifier. To explain our security in detail please follow the following link: http://www.radiantwonder.com/security.asp
We also have implemented other industry-standard electronic means of protecting your Personal Data. We store Personal Data behind a computer firewall, a barrier designed to prevent outsiders from accessing our servers. We require you to enter a password to access your account information. In addition, we protect your Personal Data from unauthorized physical access by storing your Personal Data in a controlled facility. Except as provided elsewhere in this Privacy Statement, we limit access to Personal Data in electronic databases to those persons (including employees) who have a business need for such access.
Even though we take significant steps to ensure that your Personal Data is not intercepted, accessed, used or disclosed by unauthorized persons, you should know that we cannot eliminate all security risks associated with Personal Data.
Your Password and Account Login:
You may be asked to create an account login and password in order to access some of the services on the Website. You are solely responsibility for maintaining the confidentiality of your account and password, and you agree to accept responsible for all activities that occur under your account or password.
4. Changes to the Website Privacy Policy
From time to time, we may use customer information for new, unanticipated uses, not previously disclosed in our Privacy Policy. If our Policy changes, we will post those changes to our Website as notification to you. If the Policy change is significant, we will notify you by e-mail in advance and provide you with the ability to opt out of these new uses. Please check this Policy frequently.
